Refund and Return Policy
At Organic Shop, we prioritize customer satisfaction and strive to ensure an exceptional shopping experience. Please review our Refund and Return Policy below:
1. Return Eligibility
• Customers may return products within 14 days from the date of receipt.
• Products must be unused and in their original condition, including all accessories and packaging.
• Opened products or items showing signs of use are not eligible for return.
2. Exchange Policy
• Exchanges are permitted for products found to be damaged or defective upon receipt.
• Any damage or defect must be reported within 48 hours of receiving the product, accompanied by proof (photos of the product).
3. Refunds
• Refunds will be processed after the product has been inspected and its condition verified.
• Refunds will be issued to the original payment method used during the purchase.
• The refund process may take 7 to 14 business days.
4. Non-Refundable Items
The following items are not eligible for return or refund:
• Discounted items or products purchased as part of a special offer.
• Custom-made products or items specifically prepared for the customer.
5. How to Initiate a Return or Refund
1. Contact Us: Reach out via email or our customer service number:
• Email: info@organicshopegypt.com
• Phone/ WhatsApp : +20 127 080 9139
2. Provide Details: Submit your order details along with proof of purchase and photos of the product (if necessary).
3. Process: We will review your request and contact you to complete the process.
6. Additional Terms
• The customer is responsible for return shipping costs, except in cases where the product is damaged or defective.
• Organic Shop reserves the right to refuse a return request if the conditions mentioned above are not met.
Shipping & Delivery Policy
We ships to most international destinations.
- All prepaid orders are processed and shipped within 3–4 business days of payment confirmation.
- We ship Sunday to Thursday, excluding Fridays ,Saturdays and national holidays.
- Please ensure you provide a complete shipping address and active mobile number for timely delivery.
Estimated Delivery Times
Delivery typically takes 5–10 business days from the date of shipment.
Payment Policy
Our online store is secured by PayPal, offering safe and flexible payment options:
- Credit Card Payments (no PayPal account required)
- PayPal Account payments
- Bank Transfer (available upon request — transfer fees are the responsibility of the customer)
Your financial information is protected by PayPal’s industry-leading fraud prevention systems. When using PayPal, your payment details are never shared with us.